NPS Consulting That Turns Your Score Into a Revenue Strategy

Your Net Promoter Score is not just a number. It is a signal - one that tells you which customers are about to leave, which ones are ready to spend more, and which internal processes are silently destroying loyalty.

Skimatik Concepts helps banks, fintechs, insurance firms, and telecoms across Africa move beyond collecting NPS scores to actually acting on them.

We combine our proprietary NPS³™ Experience Analytics Model with your organization's customer data to identify the root causes behind your score, design closed-loop recovery systems, and build reporting structures that give leadership real visibility - not just dashboards.

Key Benefits:

· Links NPS to revenue, retention, and customer value

· Identifies drivers of promoters, passives, and detractors

· Converts feedback into operational and financial intelligence

· Reveals customer segments requiring urgent attention

· Supports predictive and prescriptive CX decision-making

· Helps leadership prioritize actions that improve business outcomes

· Moves CX teams from reporting scores to driving measurable improvement

How NPS³™ Works

1. Capture Feedback

Collect NPS and customer feedback across key touchpoints, journeys, channels, and customer segments.

2. Integrate Data

Connect customer feedback with operational, behavioural, segment, product, and financial data where available.

3. Analyze Drivers

Identify the key factors influencing promoters, passives, detractors, loyalty, churn risk, and service dissatisfaction.

4. Translate Into Intelligence

Convert feedback into leadership-ready insights showing revenue exposure, customer risk, and service improvement priorities.

5. Act and Improve

Support business teams with clear recommendations, dashboards, and action plans for improving customer outcomes.

Ideal For

· Banks

· Fintechs

· Telecoms

· Insurance firms

· Digital banking teams

· Customer experience teams

· Strategy and transformation teams

· Service quality and operations teams

· Organizations already collecting NPS but not getting enough business value from it

Expected Outcomes

· Better understanding of customer loyalty drivers

· Clearer visibility into revenue at risk

· Improved retention strategy

· Stronger executive decision-making

· Better prioritization of CX improvement actions

· More measurable link between CX and business growth

Contact

Email

Phone

contact@skimatikconcepts.com

+2349019386181

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