Our Solutions

Customer Experience Solutions That Turn Feedback Into Revenue, Retention, and Operational Improvement

NPS³™ Experience Analytics Model helps organizations move beyond basic NPS reporting by converting customer feedback into predictive, prescriptive, and performance-linked intelligence. It reveals what drives loyalty, where revenue is at risk, which customer segments need attention, and what actions can improve business outcomes

• Links NPS to revenue, retention, and customer value.

• Identifies drivers of promoters, passives, and detractors.

• Converts feedback into operational and financial intelligence.

• Supports leadership decision-making with clear action priorities.

• Helps teams move from reporting to measurable improvement.

ReActivate™ is a two-speed, closed-loop customer reactivation system that helps organizations convert dormant, inactive, or low-engagement customers into active revenue.

ReActivate™ helps banks and service organizations recover dormant or inactive customers through a structured reactivation system. It combines direct digital reactivation with intelligent feedback recovery, enabling customers to return without unnecessary branch visits.

• Reactivates dormant and inactive customers

• Uses email, SMS, and smart landing pages

• Captures reasons for inactivity

• Enables document upload and reactivation workflows

• Converts customer intent into measurable revenue recovery

• Reduces friction by removing unnecessary branch visits

Skimatik Concepts helps banks, fintechs, telecoms, insurance firms, and service-oriented organizations transform customer feedback, NPS insights, and inactive customer data into measurable growth, loyalty, customer recovery, and business performance.

Many organizations collect customer feedback, but struggle to convert insights into measurable action.
Skimatik Concepts bridges this gap with practical CX solutions that connect customer sentiment to revenue impact, customer recovery, departmental accountability, service improvement, and executive decision-making.

TriNPS™ helps organizations measure experience performance across customers, employees, and departments.

TriNPS™ provides a three-dimensional view of organizational experience performance by combining customer loyalty, employee advocacy, and departmental service accountability. It helps leadership understand how internal service culture, employee experience, and departmental collaboration affect customer outcomes

• Measures customer loyalty through cNPS

• Measures employee advocacy through eNPS

• Measures departmental service performance through dNPS

• Reveals internal service gaps affecting customers

• Encourages cross-functional accountability

• Supports leadership visibility into experience performance